Privacy Policy

1. Information We Collect

We collect information that you provide directly and information generated when you use our services:

• Personal details — name, mobile number, email address, and city or locality provided during lead capture, booking, or diagnostic request forms.
• Vehicle information — car make, model, year, variant, registration number, and odometer reading shared for generating diagnostic reports or service quotes.
• Communication records — messages exchanged via WhatsApp, phone calls, or email related to service coordination.
• Usage data — pages visited, device type, browser, IP address, and interaction patterns collected automatically through cookies and analytics tools (Google Analytics, Meta Pixel).
• Payment information — transaction references processed through third-party payment gateways. We do not store credit/debit card numbers on our servers.

2. How We Use Your Information

• Generate personalised car diagnostic reports and service recommendations.
• Coordinate bookings, pickups, and service updates between you and our partner workshops.
• Send transactional messages via WhatsApp, SMS, or email (booking confirmations, service status, invoices).
• Improve our platform through aggregated, anonymised analytics.
• Run targeted advertising campaigns on platforms such as Meta and Google (using anonymised audience segments only).
• Comply with legal obligations under Indian law.

3. Sharing of Information

We do not sell your personal data. We share information only in these limited cases:

• Partner workshops — name, phone number, vehicle details, and service requirements are shared with the workshop assigned to your booking so they can perform the service.
• Payment processors — transaction details are passed to our payment gateway partner to complete payments securely.
• Analytics and advertising — anonymised, aggregated data may be shared with Google Analytics and Meta for performance measurement.
• Legal compliance — we may disclose information when required by law, court order, or government authority.

4. Cookies and Tracking

We use cookies and similar technologies (Google Tag Manager, Meta Pixel) to understand how visitors interact with our site and to measure campaign effectiveness. You can manage cookie preferences through the consent banner displayed on your first visit. Most browsers also allow you to block or delete cookies through their settings.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure (Google Cloud Platform) with encryption in transit and at rest. Access is restricted to authorised personnel on a need-to-know basis. While we implement industry-standard security practices, no system is completely immune to risk, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Service records and invoices are retained for a minimum of 8 years in compliance with Indian tax and accounting regulations. You may request earlier deletion of non-essential data by contacting us.

7. Your Rights

Subject to applicable Indian law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at ContactUs@caryaar.com.

8. Third-Party Links

Our website may contain links to external sites (e.g., blog, social media). We are not responsible for the privacy practices of those sites. We recommend reviewing their policies independently.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided us personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via a notice on our website or through email. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Governing Law

This policy is governed by the laws of the Republic of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

12. Contact Us

For questions or concerns about this Privacy Policy, reach out to: