Refund Policy

1. Eligibility Window

A refund request is eligible only if you contact us within 7 calendar days of service delivery or before the vehicle's odometer has crossed 50 km from the reading at the time of service completion — whichever comes first.

Requests received after this window will be reviewed on a case-by-case basis at CarYaar's sole discretion.

2. What Is Refundable

• Labour charges — labour costs for work that is found to have been performed incorrectly or not as described, subject to verification through a post-service inspection arranged by CarYaar.
• Service fees — fees charged for specific service items that were billed but not actually performed, as verified by inspection.
• Duplicate payments — any amount charged more than once in error.

3. What Is Non-Refundable

• Parts and consumables — cost of parts, oil, filters, fluids, and other materials used during the service are non-refundable once installed, as these items cannot be returned to their original state.
• Labour for correctly performed work — if the inspection confirms that the work was performed as described and approved by you, the labour charges stand and are not eligible for refund.
• Wear and tear — issues caused by normal vehicle wear, pre-existing conditions, or damage occurring after service completion.
• Third-party products — products or accessories you supplied independently for installation.

4. How to Request a Refund

1. Contact us — email ContactUs@caryaar.com or call +91-9867659660 within the eligibility window. Include your booking reference, a description of the issue, and supporting photos or videos if available.
2. Inspection (if required) — CarYaar may arrange a re-inspection of the vehicle at the original workshop or a different partner workshop to verify the claim. This inspection is at no cost to you.
3. Resolution — based on the inspection outcome, CarYaar will offer one of the following: a full or partial refund for eligible items, a free rework or correction of the service, or a detailed explanation if the claim is not upheld.

5. Refund Processing Timeline

Once a refund claim is approved, the refund will be processed within 15 business days. Refunds are issued to the original payment method:

• UPI / Net Banking — typically reflects within 3–5 business days after processing.
• Credit / Debit Card — may take 5–10 business days depending on the issuing bank.
• Cash payments — refunded via bank transfer (NEFT/IMPS) to the account details you provide.

6. Cancellations Before Service

If you cancel a booking before the service has commenced, any advance payment will be refunded in full within 15 business days. If parts were procured specifically for your booking, the cost of those parts may be deducted unless they can be returned to the supplier.

7. Disputes

If you are not satisfied with the resolution offered, you may escalate the matter by writing to ContactUs@caryaar.com with the subject line "Refund Escalation — [Booking Reference]". A senior team member will review your case within 5 business days. All disputes are subject to the jurisdiction of courts in Mumbai, Maharashtra, as outlined in our Terms of Use.

8. Changes to This Policy

CarYaar reserves the right to modify this Refund Policy at any time. The updated version will be posted on this page with a revised effective date. The policy in effect at the time of your service booking applies to that transaction.

9. Contact

For refund-related queries: